owners manual Ford Edge

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Customer Assistance UTILIZING THE GETTING ASSISTANCE MEDIATION/ARBITRATION OUTSIDE THE U.S. AND PROGRAM (CANADA ONLY) CANADA For vehicles delivered to authorized Before exporting your vehicle to a foreign Canadian dealers. In those cases where country, contact the appropriate foreign you continue to feel that the efforts by Ford embassy or consulate. These officials can of Canada and the authorized dealer to inform you of local vehicle registration resolve a factory-related vehicle service regulations and where to find unleaded concern have been unsatisfactory, Ford of fuel. Canada participates in an impartial third If you cannot find unleaded fuel or can only party mediation/arbitration program get fuel with an anti-knock index lower administered by the Canadian Motor than is recommended for your vehicle, Vehicle Arbitration Plan (CAMVAP). contact our Customer Relationship Center. The CAMVAP program is a straight forward The use of leaded fuel in your vehicle and relatively speedy alternative to resolve without proper conversion may damage a disagreement when all other efforts to the effectiveness of your emission control produce a settlement have failed. This system and may cause engine knocking or procedure is without cost to you and is serious engine damage. Ford Motor designed to eliminate the need for lengthy Company or Ford of Canada is not and expensive legal proceedings. responsible for any damage caused by use In the CAMVAP program, impartial of improper fuel. Using leaded fuel may third-party arbitrators conduct hearings at also result in difficulty importing your mutually convenient times and places in vehicle back into the United States. an informal environment. These impartial If your vehicle must be serviced while you arbitrators review the positions of the are traveling or living in Asia-Pacific Region, parties, make decisions and, when Sub-Saharan Africa, U.S. Virgin Islands, appropriate, render awards to resolve Central America, the Caribbean, and Israel, disputes. CAMVAP decisions are fast, fair, contact the nearest authorized dealer. If and final as the arbitrator’s award is the authorized dealer cannot help you, binding on both you and Ford of Canada. contact: CAMVAP services are available in all FORD MOTOR COMPANY Canadian territories and provinces. For Customer Relationship Center more information, without charge or 1555 Fairlane Drive obligation, call your CAMVAP Provincial Fairlane Business Park #3 Administrator directly at 1-800-207-0685 Allen Park, Michigan 48101 or visit www.camvap.ca. U.S.A. Telephone: (313) 594-4857 Fax: (313) 390-0804 Email: expcac@ford.com 246 Edge/Galaxy/S-MAX (CDQ) Canada/United States of America, enUSA, First Printing

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