Forde Edge II owners manual page 248

text version of content this owner's manual page from owners manual to the vehicle Ford Edge, year of production 2014:

Customer Assistance You are required to submit your warranty Disputes submitted to the BBB AUTO LINE dispute to BBB AUTO LINE before asserting program are usually decided within forty in court any rights or remedies conferred days after you file your claim with the BBB. by California Civil Code Section 1793.22(b). You are not bound by the decision, and You are also required to use BBB AUTO may reject the decision and proceed to LINE before exercising rights or seeking court where all findings of the BBB Auto remedies created by the Federal Line dispute, and decision, are admissible Magnuson-Moss Warranty Act, 15 U.S.C. in the court action. Should you choose to sec. 2301 et seq. If you choose to seek accept the BBB AUTO LINE decision, Ford redress by pursuing rights and remedies is then bound by the decision, and must not created by California Civil Code Section comply with the decision within 30 days 1793.22(b) or the Magnuson-Moss of receipt of your acceptance letter. Warranty Act, resort to BBB AUTO LINE is BBB AUTO LINE Application: Using the not required by those statutes. information provided below, please call or write to request a program application. THE BETTER BUSINESS You will be asked for your name and BUREAU (BBB) AUTO LINE address, general information about your PROGRAM (U.S. ONLY) new vehicle, information about your warranty concerns, and any steps you have Your satisfaction is important to Ford already taken to try to resolve them. A Motor Company and to your dealer. If a Customer Claim Form will be mailed that warranty concern has not been resolved will need to be completed, signed and using the three-step procedure outlined returned to the BBB along with proof of earlier in this chapter in the Getting the ownership. Upon receipt, the BBB will Services you need section, you may be review the claim for eligibility under the eligible to participate in the BBB AUTO Program Summary Guidelines. LINE program. You can get more information by The BBB AUTO LINE program consists of calling BBB AUTO LINE at two parts – mediation and arbitration. 1-800-955-5100, or writing to: During mediation, a representative of the BBB AUTO LINE BBB will contact both you and Ford Motor 3033 Wilson Boulevard, Suite 600 Company to explore options for settlement Arlington, Virginia 22201 of the claim. If an agreement is not reached BBB AUTO LINE applications can also be during mediation or you do not want to requested by calling the Ford Motor participate in mediation, and if your claim Company Customer Relationship Center is eligible, you may participate in the at 1-800-392-3673. arbitration process. An arbitration hearing Note:Ford Motor Company reserves the will be scheduled so that you can present right to change eligibility limitations, modify your case in an informal setting before an procedures, or to discontinue this process impartial person. The arbitrator will at any time without notice and without consider the testimony provided and make obligation. a decision after the hearing. 245 Edge/Galaxy/S-MAX (CDQ) Canada/United States of America, enUSA, First Printing

owners manual Ford Edge

owners manual Ford Edge - year of production: 2014 - Forde Edge II owners manual EN