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owners manual Mazda CX-5
owners manual Mazda CX-5 - year of production: 2017 - Mazda CX 5 II 2 owners manual EN
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from owners manual to the vehicle Mazda CX-5, year of production 2017:
Customer Information and Reporting Safety Defects
Customer Assistance
Mediation/Arbitration Program
Occasionally a customer concern cannot be resolved through Mazda's Customer Satisfaction
Program. If after exhausting the procedures in this manual your concern is still not resolved,
you have another option.
Mazda Canada Inc. participates in an arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your
concern may be reviewed and resolved by an independent third party through binding
arbitration.
Y our complete satisfaction is the goal of Mazda Canada Inc. and our dealers.
Mazda's participation in CAMV AP makes a valuable contribution to our achieving that goal.
There is no charge for using CAMVAP. CAMVAP results are fast, fair and fi nal as the award
is binding on both you and Mazda Canada Inc.
Canadian Motor Vehicle Arbitration Plan (CAMVAP)
If a specifi c item of concern arises, where a solution cannot be reached between an owner,
Mazda, and/or one of its dealers (that all parties cannot agree upon), the owner may wish to
use the services offered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
CAMV AP uses the services of Provincial Administrators to assist consumers in scheduling
and preparing for their arbitration hearings. However, before you can proceed with
CAMVAP you must follow your Mazda dispute resolution process as outlined previously.
CAMV AP is fully implemented in all provinces and territories.
Consumers wishing to obtain further information about the Program should contact the
Provincial Administrator at 1 (800) 207-0685, or by contacting the Canadian Motor Vehicle
Arbitration Plan Offi ce at:
Motor Canadian Vehicle Arbitration Plan
235 Yorkland Boulevard, suite 300
York, North Ontario
4Y8 M2J
http://camvap.ca
8–8
CX-5_8FN1-EA-16L_Edition1.indb 8 2016/12/12 10:07:31
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Mazda CX 5 II 2 owners manual
pages 593 - 599
Mazda CX 5 II 2 owners manual
page 596 / 664
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