owners manual Ford Fiesta

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Customer Assistance THE BETTER BUSINESS already taken to try to resolve them. A BUREAU (BBB) AUTO LINE Customer Claim Form will be mailed that PROGRAM (U.S. ONLY) will need to be completed, signed and returned to the BBB along with proof of ownership. Upon receipt, the BBB will Your satisfaction is important to Ford review the claim for eligibility under the Motor Company and to your dealer. If a Program Summary Guidelines. warranty concern has not been resolved You can get more information by using the three-step procedure outlined calling BBB AUTO LINE at earlier in this chapter in the Getting the 1-800-955-5100, or writing to: Services you need section, you may be BBB AUTO LINE eligible to participate in the BBB AUTO 4200 Wilson Boulevard, Suite 800 LINE program. Arlington, Virginia 22203-1833 The BBB AUTO LINE program consists of BBB AUTO LINE applications can also be two parts – mediation and arbitration. requested by calling the Ford Motor During mediation, a representative of the Company Customer Relationship Center BBB will contact both you and Ford Motor at 1-800-392-3673. Company to explore options for settlement of the claim. If an agreement is not reached Note:Ford Motor Company reserves the during mediation or you do not want to right to change eligibility limitations, modify participate in mediation, and if your claim procedures, or to discontinue this process is eligible, you may participate in the at any time without notice and without arbitration process. An arbitration hearing obligation. will be scheduled so that you can present your case in an informal setting before an UTILIZING THE impartial person. The arbitrator will consider the testimony provided and make MEDIATION/ARBITRATION a decision after the hearing. PROGRAM (CANADA ONLY) Disputes submitted to the BBB AUTO LINE program are usually decided within forty For vehicles delivered to authorized days after you file your claim with the BBB. Canadian dealers. In those cases where You are not bound by the decision, and you continue to feel that the efforts by Ford may reject the decision and proceed to of Canada and the authorized dealer to court where all findings of the BBB Auto resolve a factory-related vehicle service Line dispute, and decision, are admissible concern have been unsatisfactory, Ford of in the court action. Should you choose to Canada participates in an impartial third accept the BBB AUTO LINE decision, Ford party mediation/arbitration program is then bound by the decision, and must administered by the Canadian Motor comply with the decision within 30 days Vehicle Arbitration Plan (CAMVAP). of receipt of your acceptance letter. The CAMVAP program is a straight forward BBB AUTO LINE Application: Using the and relatively speedy alternative to resolve information provided below, please call or a disagreement when all other efforts to write to request a program application. produce a settlement have failed. This You will be asked for your name and procedure is without cost to you and is address, general information about your designed to eliminate the need for lengthy new vehicle, information about your and expensive legal proceedings. warranty concerns, and any steps you have 162 Fiesta (CCT)

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