owners manual Ford Fiesta

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Customer Assistance In order to help you serve you better, California Civil Code Section 1793.22(b) please have the following information presumes that the manufacturer has had available when contacting a Customer a reasonable number of attempts to Relationship Center: conform the vehicle to its applicable • Vehicle Identification Number. express warranties if, within the first 18 • Your telephone number (home and months of ownership of a new vehicle or business). the first 18000 miles (29 000 km), • The name of the authorized dealer and whichever occurs first: city where located. 1. Two or more repair attempts are made • The vehicle ’s current odometer reading. on the same non-conformity likely to cause death or serious bodily injury OR In some states, you must directly notify 2. Four or more repair attempts are made Ford in writing before pursuing remedies on the same nonconformity (a defect under your state’s warranty laws. Ford is or condition that substantially impairs also allowed a final repair attempt in some the use, value or safety of the vehicle) states. OR In the United States, a warranty dispute 3. The vehicle is out of service for repair must be submitted to the BBB AUTO LINE of nonconformities for a total of more before taking action under the than 30 calendar days (not necessarily Magnuson-Moss Warranty Act, or to the all at one time). extent allowed by state law, before In the case of 1 or 2 above, the consumer pursuing replacement or repurchase must also notify the manufacturer of the remedies provided by certain state laws. need for the repair of the nonconformity This dispute handling procedure is not at the following address: required prior to enforcing state created Ford Motor Company rights or other rights which are independent 16800 Executive Plaza Drive of the Magnuson-Moss Warranty Act or Mail Drop 3NE-B state replacement or repurchase laws. Dearborn, MI 48126 IN CALIFORNIA (U.S. ONLY) You are required to submit your warranty dispute to BBB AUTO LINE before asserting California Civil Code Section 1793.2(d) in court any rights or remedies conferred requires that, if a manufacturer or its by California Civil Code Section 1793.22(b). representative is unable to repair a motor You are also required to use BBB AUTO vehicle to conform to the vehicle’s LINE before exercising rights or seeking applicable express warranty after a remedies created by the Federal reasonable number of attempts, the Magnuson-Moss Warranty Act, 15 U.S.C. manufacturer shall be required to either sec. 2301 et seq. If you choose to seek replace the vehicle with one substantially redress by pursuing rights and remedies identical or repurchase the vehicle and not created by California Civil Code Section reimburse the buyer in an amount equal to 1793.22(b) or the Magnuson-Moss the actual price paid or payable by the Warranty Act, resort to BBB AUTO LINE is consumer (less a reasonable allowance not required by those statutes. for consumer use). The consumer has the right to choose whether to receive a refund or replacement vehicle. 161 Fiesta (CCT)

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