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owners manual Mazda 6
owners manual Mazda 6 - year of production: 2012 - Mazda 6 III owners manual EN
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from owners manual to the vehicle Mazda 6, year of production 2012:
Mazda6_8DQ8-EA-13L_Edition3 Page510
Friday, June 13 2014 6:23 PM
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CustomerInformation and Reporting Safety Defects
CustomerAssistance
Please recognize that the resolution of service problems in most cases requires the use of
your Mazda dealer's service facilities, personnel and equipment. We urge you to follow the
above three steps in sequence for most effective results.
qMediation/Arbitration Program
Occasionally a customer concern cannot be resolved through Mazda's Customer
Satisfaction Program. If after exhausting the procedures in this manual your concern is still
not resolved, you have another option.
MazdaCanadaInc.participates in an arbitration program administered by the
Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about
howyourconcernmaybereviewedandresolvedbyanindependentthirdparty through
binding arbitration.
Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers.
Mazda's participation in CAMVAP makes a valuable contribution to our achieving that
goal. There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the
award is binding on both you and Mazda Canada Inc.
qCanadianMotorVehicleArbitrationPlan(CAMVAP)
If a specific item of concern arises, where a solution cannot be reached between an owner,
Mazda, and/or one of its dealers (that all parties cannot agree upon), the owner may wish to
use the services offered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
CAMVAPusestheservicesofProvincial Administrators to assist consumers in scheduling
and preparing for their arbitration hearings. However, before you can proceed with
CAMVAPyoumustfollowyourMazdadisputeresolutionprocessasoutlined previously.
8-8
Form No.8DQ8-EA-13L
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Mazda 6 III owners manual
pages 507 - 513
Mazda 6 III owners manual
page 510 / 576
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