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owners manual Mazda 6
owners manual Mazda 6 - year of production: 2012 - Mazda 6 III owners manual EN
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from owners manual to the vehicle Mazda 6, year of production 2012:
Mazda6_8DQ8-EA-13L_Edition3 Page509
Friday, June 13 2014 6:23 PM
Black plate (509,1)
CustomerInformationandReportingSafetyDefects
CustomerAssistance
CustomerAssistance (Canada)
qSatisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
MazdaDealers have both the knowledge and tools to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazdaoranyothergeneral service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:
qSTEP1:ContacttheMazdaDealer
Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General
Manager.
qSTEP2:ContacttheMazdaRegionalOffice
If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
CanadaInc. Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 8-9).
qSTEP3:ContacttheMazdaCustomerRelationsDepartment
If still not substantially satisfied, contact the Customer Relations Department, Mazda
CanadaInc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL:1 (800) 263-
4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the “Vehicle Identification Labels” page
of section 9 of this manual for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction
TheDepartment, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.
8-7
Form No.8DQ8-EA-13L
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Mazda 6 III owners manual
pages 506 - 512
Mazda 6 III owners manual
page 509 / 576
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