owners manual Jeep Compass

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496 CUSTOMERASSISTANCE SUGGESTIONSFOROBTAININGSERVICEFOR IF YOU NEED ASSISTANCE YOURVEHICLE The manufacturer and its authorized dealer are vitally Prepare For The Appointment interested in your satisfaction. We want you to be happy If you are having warranty work done, be sure to have thewith our products and services. right papers with you. Take your warranty folder.All workWarrantyservicemustbedonebyanauthorizeddealer.We to be performed may not be covered by the warranty.strongly recommend that you take the vehicle to an autho- Discuss additional charges with the service manager. Keeprizeddealer.Theyknowyourvehiclethebest,andaremost a maintenance log of your vehicle’s service history. Thisconcerned that you get prompt and high quality service. can often provide a clue to the current problem.The manufacturer’s authorized dealer have the facilities, Prepare A List factory-trained technicians, special tools, and the latest information to ensure the vehicle is fixed correctly and in a Make a written list of your vehicle’s problems or thetimely manner. specific work you want done. If you’ve had an accident orThisiswhyyoushouldalwaystalktoanauthorizeddealer work done that is not on your maintenance log, let theservice manager first. Most matters can be resolved with service advisor know. this process. Be Reasonable With Requests • If for some reason you are still not satisfied, talk to the If you list a number of items and you must have yourgeneral manager or owner of the authorized dealer. vehicle by the end of the day, discuss the situation with theThey want to know if you need assistance. service advisor and list the items in order of priority. At• If an authorized dealer is unable to resolve the concern, many authorized dealers, you may obtain a rental vehicleyou may contact the manufacturer’s customer center. at a minimal daily charge. If you need a rental, it is advisabletomakethesearrangementswhenyoucallforan appointment.

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