owners manual Volvo XC90

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MAINTENANCE AND SERVICING Booking service and repairs NOTE Prerequisites for booking service from the Connected Service Booking (CSB) makes it vehicle possible to use the vehicle€s Internet connectionMy Volvo can be found by going to www.vol-In order to request an appointment from the vehi- to set up a time for service, maintenance and/orvocars.com and selecting the United States orcle: repairs. Canada. The engine must be running • The information is handled through the Car The vehicle must be connected to the Inter- Before the service can be used • status app, which can be opened from the cen-Volvo ID net (see the article "Internet connected vehi- ter display€s App view. cle") The owner (primary driver) must create or • Information about your vehicle is sent to yourhave a Volvo ID (see the article "Volvo ID").Using the service retailer and you can book your workshop appoint-You must enter your Volvo ID (your emailWhen it is time for service or in certain cases if ment directly in your retailer€s workshop planning• address) in the vehicle as explained in therepairs are necessary, a message will appear in system using the Volvo On-Line Service Schedu-article "Volvo ID". If you have already regis-the instrument panel and in the center display. ler with your smart phone. The system will alsotered a Volvo ID, use the same email addressThis message is triggered by: send a reminder as the appointment approachesthat you used to create the Volvo ID. the amount of time that has elapsed since and the Sensus Navigation system will provide • directions to the workshop if necessary.Changing a Volvo ID email addressthe last service If you would like to register a different emailthe number of hours the engine has run This feature makes it convenient to book a work- • shop appointment directly from your vehicle.address, open the Volvo ID app in the center dis-since the last service Vehicle-related information is sent to yourplay€s App view and tap Change Volvo ID. Fol-mileage since the last service. low the instructions provided. See also the article• retailer, who prepares your visit to the workshop. Specific alerts or fault codes in the vehicle "Volvo ID" for additional information.• After you have requested a workshop appoint- Booking service or repairs ment, your retailer will send you an email includ-Selecting a Volvo retailer on the My Volvo ing a link enabling you to connect directly to yourwebsite Submit a booking request whenever you need a retailer€s booking system, where you can bookBy default, the retailer where you purchased yourworkshop appointment or when a message the appointment at a convenient time. Informationvehicle will be your preferred retailer/Volvoregarding the need for service or repairs has about your retailer is also available in the vehicleauthorized workshop who will perform servicebeen displayed in the instrument panel and in the so that you can contact the retailer/workshop atand repairs on your vehicle. To change the pre-center display. This can be done directly from the any time using the Call my retailer menu option.ferred retailer, go to your personalized My Volvovehicle as follows or alternatively by using the My website. Volvo personal website booking tab. 484

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