owners manual Mazda CX-5

owners manual Mazda CX-5 - year of production: 2012, 2013, 2014, 2015, 2016, 2017 - Mazda CX 5 owners manual EN

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text version of content this owner's manual page from owners manual to the vehicle Mazda CX-5, year of production 2012 - 2017:

CX-5_8CA5-EA-11L_Edition3 Page427 Friday, June 22 2012 3:48 PM Black plate (427,1) CustomerInformationandReportingSafetyDefects CustomerAssistance CustomerAssistance (Canada) qSatisfaction Review Process Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized MazdaDealers have both the knowledge and tools to keep your Mazda in top condition. In our experience, any questions, problems, or complaints regarding the operation of your Mazdaoranyothergeneral service transactions are most effectively resolved by your dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal dealership procedures, we recommend that you take the following steps: qSTEP1:ContacttheMazdaDealer Discuss the matter with a member of dealership management. If the Service Manager has already reviewed your concerns, contact the owner of the dealership or its General Manager. qSTEP2:ContacttheMazdaRegionalOffice If you feel that you still require assistance, ask the dealer Service Manager to arrange for you to meet the local Mazda Service Representative. If more expedient, contact Mazda CanadaInc. Regional Office nearest you for such arrangements. Regional Office address and phone numbers are shown (page 8-9). qSTEP3:ContacttheMazdaCustomerRelationsDepartment If still not substantially satisfied, contact the Customer Relations Department, Mazda CanadaInc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL:1 (800) 263- 4680. Provide the Department with the following information: 1. Your name, address and telephone number 2. Year and model of vehicle 3. Vehicle Identification Number (VIN). Refer to the “Vehicle Identification Labels” page of section 9 of this manual for the location of the VIN. 4. Purchase date 5. Present odometer reading 6. Your dealer's name and location 7. The nature of your problem and/or cause of dissatisfaction TheDepartment, in cooperation with the local Mazda Service Representative, will review the case to determine if everything possible has been done to ensure your satisfaction. 8-7 Form No.8CA5-EA-11L

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year of production from: 2012

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