owners manual Mercedes SLK

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266 Features The next time you are inside the vehicle anddata to decide what kind of assistance is you switch on the ignition, the Doorsrequired.Youarethen,forexample,guidedto Locked Remotely message appears in thethe nearest authorized Mercedes-Benz Cen- multifunction display. ter or a recovery vehicle is called. USAonly: alternatively, the vehicle can beIf vehicle data needs to be transferred during locked via: anMBInfocalloraRoadsideAssistancecall, RtheInternet, under the "Owners Online"this is initiated by the Customer Assistance section Center. You will see the Roadside Assis‐ Rthetelephoneapplication(e.g.foriPhone®,tance ConnectedmessageintheCOMAND Android) display. If the vehicle remote malfunction To do this, you will need your identificationdiagnosis can be started, the Request for numberandpassword. vehicle diagnosis received. Start features vehicle diagnosis? message appears in iThevehicleremoteclosingfeature isthe display. and available when the relevant mobile phoneXConfirmthemessagewithYes. networkisavailableanddataconnectionisXWhentheVehicle Diagnosis Please possible. start ignition message appears, turn Stolen vehicle recovery service the SmartKey to position 2 in the ignition Ypage139). Stowage lock ( If your vehicle has been stolen:XWhenthePlease follow the instruc‐ XNotify the police. tions received by phone and move The police will issue a numbered incidentyour vehicle to a safe position report. messageappears,followthecustomerser- XThisnumberwill be forwarded to thevice representative's instructions. Mercedes-BenzCustomerAssistanceCen-The message in the display disappears. ter together with your PIN. If you select Cancel the remote malfunc- The Mercedes-Benz Customer Assistancetion diagnosis is canceled completely. Centerthentriestolocatethesystem.TheThe vehicle operating state check begins. Mercedes-BenzCustomerAssistanceCen-Youwill see the Vehicle diagnosis ter contacts you and the local law enforce-activated message. mentagencyif the vehicle is located.Whenthediagnosisiscompleted,theTrans‐ However,onlythelawenforcementagencyfer vehicle diagnostics data (Voice is informed of the location of the vehicle.connection may be interrupted dur‐ iIftheanti-theftalarmsystemisactivateding data transfer)messageappears.The vehicledatacannowbesenttotheCustomer for longer than 30 seconds, the Mercedes-Assistance center. Benz Customer Assistance Center is auto-XPressOKtoconfirmthemessage. matically notified. The voice connection with the Customer Vehicle Health Check Assistance Center is terminated. Youwill see the Vehicle diagnosis: WiththeVehicleHealthCheck,theCustomerTransferring data. message. AssistanceCentercanprovideimprovedsup-The vehicle data is sent to the Customer portforproblemswithyourvehicle.DuringanAssistance Center. existingcall, vehicle data is transferred to theDependingonwhatthecustomerservicerep- Customer Assistance Center. The customerresentative agreed with you, the voice con- service representative can use the received

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