owners manual Toyota Celica

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 Both Toyota and your Toyota dealer are dedicated to serving yourPlease have the following information ready when you call: automotive needs. Your complete satisfaction is our first priority. Should• Your Toyota’s vehicle identification number (located on the you have a problem or concern — either during or after the warranty driver’s side corner of the dashboard, under the window) period — please take the following steps to ensure the quickest possible• Current mileage on your vehicle response: • Name of yourToyota dealership Step 1 AToyota customer relations representative will assist you in Discuss the situation with a dealership manager, such as the service working with the dealership to find a satisfactory solution. manager or customer relations manager. In most cases, a satisfactory solution can be reached at this step.Step 3 If yourconcern has still not been resolved to your satisfaction, Toyota Step 2 offers additional assistance through the Dispute Settlement Program, If the dealership does not address your concern to your satisfaction, a dispute resolution program administered by the National Center for call the Toyota Customer Assistance Center at(800)331–4331. If you Dispute Settlement. The purpose of the Dispute Settlement Program are hearing- or speech-impaired, call (800)443-4999 (TDD).is to resolve disputes through arbitration — a process by which two parties authorize an independent third party to hear and resolve a dis- pute. The program is informal and free of charge. To request that your



 4 Introduction

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