owners manual Mercedes B

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Introduction 21 Information for customers in Califor-Maintenance nia The Service and Warranty Booklet describes UnderCalifornia law you may be entitled to aall the necessary maintenance work which replacementofyourvehicleorarefundoftheshould be done at regular intervals. purchase price or lease price, if after a rea- Always have the Service and Warranty Book- sonable number of repair attempts let with you when you bring the vehicle to an Mercedes-Benz USA, LLC and/or its author- authorized Mercedes-Benz Center. The ser- izedrepairorservicefacilitiesfailtofixoneor vice advisor will record every service for you moresubstantial defects or malfunctions in in the Service and Warranty Booklet. the vehicle that are covered by its express warranty. During the period of 18 months from original delivery of the vehicle or the RoadsideAssistance accumulationof18,000miles(approximately The Mercedes-Benz Roadside Assistance 29,000 km) on the odometer of the vehicle, Programofferstechnicalhelpintheeventofa whichever occurs first, a reasonable number breakdown. Calls to the toll-free Roadside of repair attempts is presumed for a retail Assistance Hotline are answered by our buyerorlesseeifoneormoreofthefollowing agents 24 hours a day, 365 days a year. occurs: 1-800-FOR-MERCedes(1-800-367-6372) (1) the same substantial defect or malfunc- (USA) tion results in a condition that is likely to 1-800-387-0100(Canada) causedeathorseriousbodilyinjuryifthe For additional information, refer to the vehicle is driven, that defect or malfunc- Mercedes-Benz Roadside Assistance Pro- tion has been subject to repair two or grambrochure(USA)orthe"RoadsideAssis- moretimes, and you have directly noti- tance" section in the Service and Warranty fied Mercedes-Benz USA, LLC in writing booklet (Canada). You will find both in your of the need for its repair, vehicle literature portfolio. (2) the same substantial defect or malfunc- tion of a less serious nature than cate- gory(1)hasbeensubjecttorepairfouror Changeofaddressorchangeofown- moretimesandyouhavedirectlynotified ership us in writing of the need for its repair, or In the event of a change of address, please (3) the vehicle is out of service by reason of sendusthe"NotificationofAddressChange" repairofthesameordifferentsubstantial in the Service and Guarantee booklet or sim- defects or malfunctions for a cumulative ply call the Mercedes-Benz Customer Assis- total of more than 30 calendar days. tance Center (USA) at the hotline number Please send your written notice to: 1-800-FOR-MERCedes(1-800-367-6372) or Mercedes-Benz USA, LLC Customer Service Center (Canada) at Customer Assistance Center 1-800-387-0100. This will assist us in con- OneMercedesDrive tacting you in a timely manner should the need arise. Montvale, NJ 07645-0350 If you sell your Mercedes, please leave the entire literature in the vehicle so that it is available to the next owner. If youhavepurchasedausedcar,pleasesend usthe"Notification of Used Car Purchase" in Z

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